At icefeast.store, every meal should be fresh, safe, and delicious. Because we deal in perishable frozen food products, please review our policy carefully:
- Return Window: Due to strict food safety and cold-chain hygiene regulations, perishable frozen goods cannot be returned for change-of-mind. However, you must report any order discrepancy, packaging breach, or thaw damage within 12 hours of delivery.
- Eligibility: Claims are accepted only if items arrive with compromised vacuum seals, signs of complete thawing due to transit failure, or if you receive an entirely incorrect product relative to your confirmed order.
- Damaged/Defective Items: If you receive a package that arrived thawed or damaged due to courier delay, please contact us immediately with clear photographic evidence so our support team can arrange an immediate replacement or store credit.
- Non-Returnable Items: Opened packets, items that have been thawed and refrozen by the customer, or food items that simply do not match personal taste preferences cannot be accepted for return.
- Refunds: Approved claims will be processed via your original payment method (or as store credit) after our quality assurance team verifies the photographic proof of the delivered items.